Refund and Returns Policy
Exchange/Return Request Form
السلام علیکم ورحمۃ الله وبرکاته
Dear Valued Customer,
First and foremost, we sincerely apologize if our product did not meet your expectations. Your satisfaction is our top priority, and we appreciate your patience as we work to resolve your concerns smoothly and efficiently.
We follow a policy of fairness and care. In case you’re unsatisfied with your purchase, we’re here 24/7 to help with returns and exchanges. Please have a look at the details of our return policy to make the process as smooth as possible:
Our Return Policy
- Return Period: You may request a return or exchange within 15 days of your purchase.
- Condition of Products:
- Perfumes must have at least 95% of the product remaining in the bottle.
- Processing Time: Please allow 6-7 working days for us to process your return or exchange request.
Important Notes
- Returns are only applicable for online purchases.
- Products must be returned in their original condition:
- If the cellophane or box is missing or damaged beyond its original state, a small fee may apply.
- For perfumes, if more than 5% of the product is used, the return will unfortunately not be eligible. No fees apply for unopened products.
- Sale or discounted items are not eligible for return or refund. Please consider this before making a purchase.
- Shipping or delivery charges are non-refundable.
Checklist for a Smooth Return Process
To help us serve you better, please follow this simple checklist when preparing your return:
- Ensure the item is within the return period.
- The product must meet the condition requirements specified above.
- Pack the item securely to avoid damage in transit.
- The customer is required to return the perfume using a traceable delivery method—such as courier service or registered post—at their own cost to our provided address.
We are always here to assist with any questions about returns or exchanges. Thank you for choosing Mavaro, your trust and satisfaction mean everything to us.